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Phone: +44 (0) 1273 386849

About us

Bailey Solutions’ mission is to help library and information professionals excel in their jobs, by providing the software tools to help them work smarter and more effectively.

Our core value is high customer satisfaction.  We offer fair pricing to our clients and avoid charging individual clients for development. We incorporate new features as options in our standard build, for the benefit of all our clients.  Listening to our clients and understanding their mindset by holding regular user group meetings and product consultations is important to us. Our strive to offer high levels of customer service is validated by our 99% client retention rate.

Our story begins in the late 1990’s when Penny Bailey developed her first library system, PenLib, because she was frustrated by the user experience of the existing systems she came across. Most were built for large academic and public libraries so Penny developed PenLib for small to medium sized libraries. In 2002, Baileys Solutions was registered. In 2003, we launched KnowAll, with the aim to provide a more sophisticated library system with additional features. 

In 2020, we re-launched KnowAll as KnowAll Matrix:

browser-based library software system hosted in the cloud 

About us

Our core value is high customer satisfaction.  We offer fair pricing to our clients and avoid charging individual clients for development. We incorporate new features as options in our standard build, for the benefit of all our clients.  Listening to our clients and understanding their mindset by holding regular user group meetings and product consultations is important to us. We always strive to offer high levels of customer service.

Our story begins in the late 1990’s when Penny Bailey developed her first library system, PenLib, because she was frustrated by the user experience of the existing systems she came across. Most were built for large academic and public libraries so Penny developed PenLib for small to medium sized libraries. In 2002, Baileys Solutions was registered. In 2003, we launched KnowAll, with the aim to provide a more sophisticated library system with additional features. 

Bailey Solutions’ mission is to help library and information professionals excel in their jobs, by providing the software tools to help them work smarter and more effectively.

In 2020, we re-launched KnowAll as KnowAll Matrix:

browser-based library software system hosted in the cloud 

Meet our founder

 Penny Bailey, BA, Dip. Lib, MCLIP, MIoD, FRSA   

A member of CILIP (Chartered Institute of Library and Information Professionals) for over 35 years.
Treasurer of CLSIG (Commercial, Legal & Scientific Interest group).
Member of the Institute of Directors and finalist for Director of the Year Award 2008.
Fellow of the RSA (The Royal Society of for Arts, Manufacturers and Commerce)

Meet our founder

Penny Bailey has worked in the library sector since 1983 both as a Chartered Librarian and a self-employed consultant. In these roles, she was involved in a significant number of projects to set up, trouble shoot or run library and information units. In the 1990s, Penny delved into programming and worked as a freelance programmer.

Penny’s passion for programming and library management led her to incorporate Bailey Solutions in 2002 with the aim to offer library software products to organisations of all sizes and help them manage their library and information centres and enquiry services efficiently. Penny is currently the Managing Director of Baileys Solutions.

Penny’s and Bailey solutions’ achievements through the years have built a strong reputation for the company. Bailey Solutions was the subject of a case study in Knowledge management for SMEs: solutions and strategies by Jela Webb (Ark Group, 2004). 

Penny is the 2006 winner of the BIALL / Lexis Nexis Butterworths Awards for Excellence with Brian Thomas for Best use of Technology in a Library Project for the BIALL web site. More recently Penny was a finalist in the Institute of Director’s Southeast Region’s Director of the Year Awards. 

In 2016 Bailey Solutions won Growth Club Business of the Quarter AwardHolding an RSA Fellowship, Penny has had a number of articles published in information journals over the years and regularly presents at conferences. Penny’s work experience also includes, training, project management roles and university lecturing. 

Penny also likes going to jazz gigs and taking photographs.

 

Meet the Bailey Solutions team

We are all recruited to fit in with our culture. Our team is  involved in strategy development and key decision-making for the company. We are the problem-solvers, learning and growing constantly. Working in a friendly and pleasant environment at Bailey’s encourages successful collaboration and consultation.

It's Shaun

Shaun Ellenger

Head of Client Services and Sales

Shaun has worked in sales & customer services for over 20 years within the digital media world. Working and managing Sales Teams in large corporations and SMEs around Sussex. Shaun brings a wealth of sales expertise and invaluable rapport building, keeping our clients happy!

Shaun is an avid audio book & radio play listener. Listening daily on his bus journey to and from work and whilst walking his dog across the Sussex downs. Oh! Shaun also likes whiskey.

Tim Unsted

Head of Development Team

Tim’s been working at Bailey Solutions since before we incorporated and is a shareholder & founder. Tim has been responsible for the development of most of our library software products and is a talented application developer. Working in SQL Server, C#, Java Script and other tools in the .net environment, Tim has created KnowAll Matrix for you.

Tim cycles to work from Worthing and brews his own beer.

Bao Tran Hedley

Client Liaison

Bao is our Client Liaison. Currently working with you when you join us as a new client, or when you upgrade your software. Bao is very well qualified to look after you! Other key facts:
Association of Accounting Technicians AAT Cert. Level 3.
Has a BA in Business Administration.
Has a Postgraduate Diploma in International Business with majors in Marketing and International Business & Finance.
Bao speaks fluent English, German and Vietnamese

Trevor Neil

Support and Data Conversion Analyst

Trevor is our Support Analyst, writing code and scripts to fix your problems. He’s very experienced and he’s our ‘Mr Fix It’.

Interesting fact: Trevor likes going to gigs and drinking pints.

Marc Vincent

Applications Support Engineer

Marc’s job is to know our library software inside out so he can answer your questions. So, you might be talking to him or emailing him when you contact us for help. Marc also creates the majority of the help articles in our online help centre, and helps with the websites. (This photo could be more flattering.)


In his spare time, Marc blogs about dinosaurs and dinosaur art.

Judit Granese

WordPress Developer

Judit is an experienced full stack developer working with SQL Server databases, .NET framework, MVC and other development tools. So Judit helps with building and fixing our library software products.

Why choose KnowAll Matrix by Bailey Solutions?

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Our integrated library system is designed by a Chartered library consultant in consultation with clients to ensure that our product meets all your library management requirements. KnowAll Matrix, designed by Baileys Solutions, will help you easily manage and access all your print and digital resources.

KnowAll Matrix aims to help you:

  • Reduce the time you spend on library administration by at least 25%.
  • Increase your productivity and achieve personal and wider organisational goals.
  • Make it easy for users to help themselves – the online Web OPAC that is as simple to use as a website.

We offer 30-day free trial. No obligation. No credit card required.

Read what our clients say...