What makes Bailey Solutions' library softwares so popular among librarians? Managing Director Penny Bailey, explains the sources of inspiration for their software.
SOLVING PRACTICAL PROBLEMS
“What started as a working tool for me became the working tool of other librarians.”
Each of Bailey Solutions’ library systems has been the result of trying to solve a practical problem. Our first system, PenLib, was inspired by my own frustration with library systems on the market that were too expensive and complicated for the smaller libraries where I was working. I developed my own and then realised that other librarians shared her frustrations. What started as a working tool for me became the working tool of other librarians, and PenLib took on a life of its own.
SIMPLE LITTLE LIBRARY SYSTEM
“In smaller libraries, the people who manage them are not always trained librarians”
“We find librarians dissatisfied with their existing suppliers. Often, they are being charged for new versions that fix existing errors. Updates take two or more days to run and are complex and time-consuming.”
As a result of talking to larger libraries, KnowAll Matrix was born to provide more advanced functionality. The scenario this time was different, yes, there were other systems in the marketplace, but clients were dissatisfied with their existing suppliers. There were many concerns, including:
“New ideas continually come from talking to our clients via webinars and online meetings, from support calls, conferences and exhibitions. It’s a collaboration.“
“In the end it seems crazy not to listen, and I mean really listen, to what our clients want, because if you deliver what they want, they will be happy.”
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