WHY IS KNOWALL MATRIX POWERFUL? RELIABLE? SAFE?

YEARS OF EXPERIENCE

1000+

CUSTOMERS

99%

CLIENT RETENTION

LIBRARY SOFTWARE FEATURES

Each of our clients have their unique library management system needs. We make sure our library software features cater to your needs and helps you manage your library smoothly.

CATALOG

"Cataloging is very quick and intuitive and links to online resources can easily be added." J.ANDERSON, UK

"As the firm's solo librarian, I was able to design and roll-out a sleek library catalogue without having to bog down our internal IT" L.OTT, KOSKIE MINSKY

"I like all the extra flexibility and functionality. The new features like attaching pdfs of invoices and the AutoCat tool are going to make my life easier." -

Catalog different resource formats

The catalogue feature in our integrated library system helps you successfully manage multiple resources formats:

Print & digital resources
Published and unpublished materials
Books and encyclopaedia
Journals & articles
Loose-leafs & law reports
Government publications
E-books & e-journals
Files & documents
Knowledge & precedents

Save time with AutoCat

Our AutoCat function helps you quickly add catalogue records to your library system. It automatically downloads bibliographic records and images for you from Google Books, the COPAC libraries and specialist sources. AutoCat will help your users to identify the book and its media type easily.

Additional library software features

Some of the other features in this module:

Templates – choose between the multi-purpose screen or templates. Create and edit your templates.
Media – setup your own authority list of Media formats for the lookup list.
Classification – store Classification headings and/or notations for your lookup list.
Publishers – create your own authority list of Publishers for the lookup list.
Subject Indexing – assign as many appropriate subjects or keywords from your Taxonomy as you wish to titles.
Document Links – link library titles to documents in your knowledge management collection.
Hyperlinks – to e-books, web sites, web documents, e-journals etc.
Full Text Searching – available for text and large text fields
Copies and Holdings – keep track of individual copies and their holdings.
Fully integrated with the other Modules.
Labels – produce spine labels and book labels.
Catalogue Reports – generator so you can easily run off reports.
Supplier Address Book – allows you to keep details of multiple addresses, account numbers, contacts’ phone, fax, email etc. and hyperlinks to their web sites

WEB OPAC

OPAC is clean, intuitive, modern, and professional. - H. SEMPLE, UK

"It has a range of additional features, which works perfectly to manage our library" S. MULLICK, UK

"The ease of use of the product is demonstrated by the fact that little staff training has been required"- H. SEMPLE, UK

"Lawyers are impressed with the search functionality, quickly navigating to previously difficult to find subscription-based digital resources." - L.OTT, UK

Highly customizable discovery interface

We understand how important it is to offer an appropriate library management interface to your library patrons so, we have made our integrated library software highly customisable as per your needs.

Switch off features you don’t want to use.
Re-label fields.
Re-order fields.
Decide which fields you want to show to patrons.
Control which fields are searched.

Suitable for both state or private sectors

Our web OPAC is suitable for private catalogs for schools, colleges, government departments, businesses, private law practices and workplace libraries or for public catalogs. You can make your catalogue openly available or securely restricted. Choose to be a lending library or a reference-only library.

Google-type search experience

Search easily with our Google-type search feature.

Simple search – with automatic truncation.
Advanced search – with phrase searching or Boolean logic.
Relevancy ranking and other sorting options.
Narrow search results by media, e.g. book, journal, CD, website, document.
Narrow search results by office, branch or campus.
Narrow search results by subject.
Narrow search results by author.
Select items for printing or exporting to citators.

Personalized account experience

Your patrons will get a very personalized experience in your account with these library system features:

My saved searches.
My favorites / book marks.
My current loans.
Self-renewals and returns.
My reservations.
My loans history.
My alerts.
My reviews.
Select items to print or export to citators.
My details.

All the above features are optional – you decide whether you want to offer them to patrons.

Additional library software features

Web OPAC offers other functionalities such as:

Images of the front cover or media icon.
Hyperlinks to documents and web resources.
User reviews.
Automated emails to patrons about new titles.
Check-out / Check-in pages for self-loans.
‘Ask me’ link to library staff.
Library info page.
New titles list.

USER MANAGEMENT

"We have found it invaluable in keeping track of acquisitions, serials and claims" - A.JOHNSON, SHOOSMITHS

"We were looking for a flexible system that adapts to the needs of our school and we found it" P.PALMER, PARSLOES SCHOOL

High level data security

Our integrated library software keeps all patrons’ data private and secure.

Full tech support to import patrons

We get you started by helping you import your patrons from Windows Active Directory or other central user registry into KnowAll Matrix.

Maintain and update patrons with automation

As patrons come and go or change their details, KnowAll Matrix has the integration tools to automate these scenarios and help you maintain patrons efficiently and painlessly.

Additional library software features

You will be able to manage your patrons efficiently with these additional features of our integrated library system:

Add patrons.
Import patrons.
Bulk updates.
Email patrons.

INSTALLATION
& SET-UP

"Implementing the system was surprisingly easy despite having 2,500 books to put the unique bar codes on" G.HOILBUT, RETIRE AUSTRALIA

Excellent software set-up service

Our application engineers will carry out your initial library software installation on the hosted platform (Microsoft Azure servers). Access details will be given to you. There is no need to involve you or your IT staff while we do this for you.

No extra costs for installation service

Our installation service is included in your annual subscription price.

Branding and colours included in set-up

We will add your logo to your site and apply your colours as part of the set-up. If you want to change this later on you can either do it yourself via the Configuration Settings or ask us to do it for a small extra charge, agreed with you in advance.

FULLY MAINTAINED LIBRARY MANAGEMENT SYSTEM

"It is constantly being updated and improved to reflect the changing nature of client’s requirements." J.ANDERSON, UK

Nightly data back-ups

We perform nightly back-ups of all your data in your integrated library system. Backups are encrypted in transit and at-rest off-site.

New versions applied

We will apply new versions on your integrated library system as soon as they are available. This keeps you up-to-date with fixes, improvements, and new features & functions.

No extra costs for updates

Some integrated library software vendors charge for new versions. You’ll find that we’re different. New versions are included in your annual subscription and include:

Fixes for errors – issued as patches if they are urgent.
Improvements – based on feedback from our clients.
New features and functions – as suggested by our clients.

HELP & SUPPORT

"We have been impressed by the level of support. The questions are answered immediately and they go out of their way to resolve more difficult queries." A. JOHNOSN, SHOOSMITH, UK

"The support team are incredibly responsive and there is a real sense of the team wanting us to get the most from the system." J.ANDERSON, UK

"Please do give Bailey Solutions your attention; their customer service is excellent. They respond quickly and listen to suggestions for future development." S. MURDOCH, UK

Our support engineers are ready Monday to Friday during office hours (9.00 am to 5.00 pm) to answer your questions by email or phone. We use a help desk ticketing system to keep track of your questions and make sure we get back to you promptly.

24*7 Online help centre available

You can get answers to your questions at any time of the day by searching our dedicated KnowAll Matrix Help Centre. Each help topic has fully illustrated manual style content and some include an optional video. You can also leave comments to help us improve the content.

99% Client retention rate

Our clients rarely leave us for another system. It’s because we listen and respond to your questions and take on board your feedback.

BOOK A FREE DEMO PRESENTATION

Let us show you how our library management system can fit your needs

SIGN UP FOR FREE 30-DAY TRIAL

Start using KnowAll Matrix today. No installation. No obligation. No fee.

ARE YOU READY TO DISCOVER MORE?

THESE ADDITIONAL MODULES OF KNOWALL MATRIX LIBRARY MANAGEMENT SYSTEM WILL MAKE A BIG DIFFERENCE TO YOUR LIBRARY ADMINISTRATION:

LOANS AND CIRCULATION

Control patron access to library resources

Our Access and Loans module replaces the traditional Circulation module. The module uses roles and permissions that you assign to your patrons so you control:

Who sees which library and information resources in the web OPAC.
Who can borrow print resources – by media type or controlled by other attributes like department or location.
Who can access digital resources – to comply with your licence terms. You can control access to digital resources by:
- Geographical location.
- Vendor.
- Department.
- Type of patron.
- Other attributes.
- Individual titles.

Circulation control and lending policies

Our integrated library software provides circulation controls that you’d expect in a traditional library management system. You can set up lending policies too. More on these features:

Loans – record loan of items to borrowers.
Returns – record return of items to the library.
Reservations – record reservations.
Overdues – print or email overdue notices.
Fines – default setup, can be ignored if not required.
Choose Admin check-in/check-out or Self check-in/check-out or both options.

Valuable insights with reports and statistics

An important part of demonstrating use of your library is the ability to produce hard facts and figures about how your library is being used. KnowAll Matrix provides statistics on access and lending activity. There are also easy-to-use pre-configured reports ready to view, print or email to colleagues.

FINANCE AND
ACQUISITION

Track orders, receipts and invoices

Keep track of the purchase and receipt of new resources. You can perform different tracking functions with KnowAll Matrix:

Orders – record orders for new books and serials.
Receipts – record goods received in bulk or one at a time.
Invoices – record invoices and credit notes.
Handle combined deal invoices.
Print a report of items on order with a cost total.
Print a report of items overdue to know what is outstanding.
Chase suppliers for missing items.
Match your suppliers’ statements to your invoices so you can verify receipt and payment of invoices in minutes.
Year end – cancel or roll-over outstanding orders.

Review expenses with pre-configured expenditure report

Use our Finance Report Generator to generate pre-configured expenditure reports quickly. This feature helps you to save time and allows you to review expenditure whenever you want. You can generate different types of reports:

Weekly reports.
Monthly reports.
Quarterly reports.
Financial year reports.
Variance with budget.
Actual and committed.

Based on the date parameter you choose:

Order date.
Invoice date.
Date received.

Manage and plan budgets

Our integrated library system offers you budgeting and planning features which helps you to successfully manage and plan your library budget. Some benefits of this functionality:

Easy budget allocation, including splitting costs.
Flexible – you determine categories for breaking down expenditure.
Estimating tool to help with forecasting.
Get useful insights with pre-configured budget reports and forecasts.

Additional features

Other features in the Finance and Acquisition module are:

Fully auditable to comply with regulations.
All finance is linked to each Copy.
Integrates with the Catalogue Module – no need to re-key the title – easily move back and forward from title to finance records.
Integrates with the Serials module to record invoices for subscriptions, serials and other recurring expenditure.

SERIALS
MANAGEMENT

Set-up subscription and prediction patterns

Our serials module is quite flexible and allows you to change a pattern. This module offers:

Subscription wizard – step by step wizard to help you set up new subscriptions.
Renewals – instant renewals with a one-step procedure.
Prediction of forthcoming issues.
Review of subscriptions easily.
Handling of services with different frequencies, e.g. monthly issues, quarterly bulletins and annual indexes.
Add in extra supplements or ignore an issue.
Track your subscriptions to claim late or missing issues from your suppliers.
Suitable for complex legal serials.

Quick check-in of serial issues

Easily record receipt of subscription parts, journal issues and loose-leaf updates with our Quick Check-in feature.

Fully integrated with catalog and finance

The serials module is all about setting up subscriptions and then making sure you receive all the issues. It uses the Catalog to hold the bibliographic and local holdings and the Acquisitions and Finance Module to record the initial order and subsequent recurring invoices.

This full integration makes for a very streamlined workflow. You don’t need to duplicate information in different modules. It’s also much easier for library patrons to check a single catalog for all titles no matter how they are purchased.

Additional features

The serials management feature helps you manage your subscriptions efficiently. Some of these features are:

Review routed copies easily and add new patrons to the appropriate copy.
Print labels or circulation slips for received issues.
Contents page functions.
Email routing lists to patrons.
Automatic removal of deleted patrons.
Transfer reading list from one patron to another.

BOOK A FREE DEMO PRESENTATION!

Let us show you how would this library management software fit your needs!

Our integrated library management software services that help you move smoothly to KnowAll Matrix

DATA CONVERSIONS

Easily switch systems

We help you with the migration of data from your old library management system. We can handle data from other library management software packages as well as structured formats like Access databases, Excel spreadsheets, MARC 21 and XML. With our service you can save time and avoid spending many hours re-keying data.

Minimise work disruptions

We aim to minimise work disruptions with our efficient and fast data conversion services. Here are the stages involved:

Stage 1: Send quote and feasibility report

You send a sample file or files of your data.
We respond with a feasibility report.
We send you a maximum price quote.

Stage 2: Pilot run

You send us your data.
You carry on working in your old system.
We compile a data dictionary: matching every field in your old system to a field in KnowAll Matrix.
We write your data conversion program and run it over your data.
We carry out quality control checks.
We deliver your data in your KnowAll Matrix system.
You review and report back on anything you want to change.

Stage 3: System goes Live

Immediately prior to the agreed delivery date, you send us your live data and we run your individual library data conversion program.
We give you access.
You are now up and running with your live data in your KnowAll Matrix.

Track progress with project management

If you purchase data conversion services we will help with project management. Using Teamworks tool, we set up a project with a pilot conversion and then a live conversion phase.

We have experience of helping over 500 clients transfer from their old system to one of ours. You will benefit from our tried and trusted processes and clear project management.

TRAINING AND CONSULTANCY SERVICES

Full day onsite training services

Ask us for training or consultancy at your premises in order to benefit from face-to-face interaction and hands-on practice.

We have standard training courses to cover the basics in each module you have purchased or bespoke training and consultancy days designed to meet your specific requirements.

One-hour online sessions

Our one hour online sessions are great for top-ups or to help you with trouble shooting. To access these sessions all you need is an internet connected computer and an audio connection by phone or computer microphone. This is an inexpensive option. Sessions can be arranged at short notice.

WE ARE HERE FOR YOU

Our mission is to offer quality library management software that you can trust to help you do your job efficiently.

We love to hear your ideas and welcome your feedback. They help us improve our library management system for you. We look after our clients from the very start and ongoing.